Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day quality guarantee to ensure you are completely satisfied with every bite. If your order arrives damaged or fails to meet our freshness standards, we will provide a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product immediately upon arrival if you notice any damage or quality concerns.

• 2.
  Contact Support

  Email our guest experience team at [email protected] within 14 days of delivery with your order number and the photos attached.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a refund or a fresh replacement is the best solution.

• 4.
  Resolution Delivery

  Once approved, refunds are processed to your original payment method within 5 business days, or a new shipment will be dispatched immediately.